This is HunterLab's top-of-the line service and support package designed to provide 3 years of "worry free" system operation for the SpectraTrend HT. This package includes:
1) Preventative Maintenance Service (Year 2 & 3)
2) Calibration Verification Service (Year 2 & 3)
3) Extended Instrument Warranty (1 additional year)
4) Enhanced Technical Support by phone, email or fax (2 years)
1) Extended Warranty begins at the expiration of Original Instrument Warranty
2) Preventive Maintenance and Calibration Verification Services are scheduled and performed during the second and third years of the Performance Assurance program contract.
3) Annual contract covers unlimited repairs, including parts and labor due to normal usage. Circuit boards and internal firmware are updated to latest released revision levels
4) Service Center services include Instrument recalibration and certification.
5) Instrument Warranty claims must be returned to HunterLab factory for this service. Shipping and insurance expenses are the responsibility of the customer. Contact HunterLab for a Service Repair Order (SRO).