This is HunterLab's top-of-the line service and support package designed to provide 2 years of "worry free" system operation for the MiniScan and ColorFlex family of instruments.
The package includes:
1) Preventive Maintenance Service (Year 2)
2) Calibration Verification Service (Year 2)
3) Extended Full Instrument Warranty* (1 additional year)
4) Enhanced Technical Support by phone, email, or fax (2 years)
5) Discounts provided on software upgrades purchased during contract period
Available for the following sensors:
- ColorFlex EZ
- MiniScan EZ
1) Preventive Maintenance and Calibration Verification Service scheduled and performed during the second year of the Performance Assurance program contract.
2) Service must be performed at HunterLab Service Center Reston, VA.
3) Service Center Services include Instrument White Tile recalibration and certification.
4) Extended Warranty begins at the expiration of Original Instrument Warranty.
5) Instrument Warranty claims must be returned to HunterLab factory for this service. Shipping and insurance expenses are the responsibility of the customer.
Contact HunterLab for a Service Repair Order (SRO).
*Extended Full Instrument Warranty Terms – HunterLab warrants that all instruments it manufactures will be free from defects in material and workmanship under normal use and service for the term of the contract. Our obligation under this warranty is limited to repairing or replacing any defective parts which our examination discloses to have been factory defective when returned to us by pre-paid transportation. HunterLab warranty does not cover expendable items such as D25 lamps, batteries, memory sticks, sample cups, etc. The warranty is void if the user has made unauthorized repairs, performed improper installation, or has incorrectly used the instrument.